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Returns and Refunds Policy

I don't want this item


The consumer may cancel a distance selling transaction:

  • In the property - within 14 * days from the date of receipt of the property or from the date of receipt of the contract / due diligence form, whichever is later.

  • In continuous service (whether limited to a certain period or not) - within 14 * days of the transaction or from the date of receipt of the contract / due disclosure form, whichever is later, whether or not the service was started.

  • In a one-time service - within 14 * the day of the transaction or from the date of receipt of the contract / due disclosure form, whichever is later, provided that the cancellation is made at least 2 days other than rest days ** before the date of service.

You can cancel in one of the following ways:

  • Oral - by telephone or oral notice at the place of business, unless it is determined by law that the cancellation of the transaction will be done by way of written notice.

  • By registered mail.

  • By e-mail.

  • In facsimile, if there is a dealer.

  • On the Internet - in a transaction that can be contacted with a consumer by this means.

  • It is recommended - to keep a record of the application for cancellation of the transaction in order for you to have proof of the actual cancellation of the transaction

A consumer who is a person with a disability, a senior citizen or a new immigrant (the dealer may request a certificate proving this) - may cancel the transaction within 4 months from the date of making the agreement or from the date of delivery of the product or from the date of receipt of details required by law.

If the consumer cancels a distance selling transaction in which a property or service was purchased due to a defect or mismatch between the property or service or non-delivery on time or other breach of contract, the dealer must return the consumer money within 14 * days of receiving the cancellation notice and take the product from the consumer's home. Him to charge a cancellation fee.

In case the cancellation is made by the consumer for any other reason, the consumer must return the product to the dealer at his own expense and the dealer may demand a cancellation fee of 5% of the price of the property or transaction or NIS 100, whichever is lower.

Cancellation of the purchase of accommodation, travel, leisure or entertainment services can be done within 14 * days of the transaction or receipt of the contract or due disclosure form and provided that by the time the service is provided there are more than 7 * non-rest days **.

In the case of cancellation of a transaction in which an ongoing service is purchased that has already actually started, the consumer must pay the relative consideration for the service that has already been provided.

If a product (goods) has been installed in the consumer's home, for the purpose of providing the service, the dealer may charge installation costs up to NIS 100 (in addition to the cancellation fee if the cancellation is not due to a defect or non-conformity, etc.).

A distance selling transaction cannot be canceled in the following cases:

  • Purchase of accommodation, travel, leisure or recreation services 7 * days or less that are not rest days ** before the date of service.

  • Lossy assets were acquired (including perishable assets, with short shelf lives).

  • Assets manufactured specifically for the consumer were purchased.

  • Assets that can be reproduced or recorded or duplicated with their original packaging opened (e.g. CDs) were purchased.

  • Acquired from knowledge as defined in the Computer Law.


* According to the Interpretation Law the days are counted from the next day and include days of rest, recess or sabbatical unless they are the last days in the period (for example: if the last date is Saturday, the last date will be postponed to the following Sunday).

** "Day of rest" by definition: Saturday and a day of rest are fixed in the Hours of Work and Rest Law and the Government and Law Ordinance. A day of rest is Saturday or a holiday only. Therefore, an open dealer 5 days a week is still bound by the provisions of the law, which determine the rest days, regardless of how many days the business is actually open.

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